Effective Date: August 20, 2026
We may collect personal information that you voluntarily provide to us, including:
First and last name
Email address
Mobile or telephone number
Service address
Billing address
Property or service information
Appointment preferences
Cleaning service requests
Estimate or quote information
Communications and customer service inquiries
Feedback and reviews
Information submitted through website forms
SMS and email communication preferences
Records of consent to receive communications
Other information you voluntarily provide
We may also collect certain information automatically when you use our website, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Date and time of visits
Referring website
Website interactions
Cookies and similar technologies
Certified Cleaning Company may use the information we collect to:
Respond to inquiries
Provide requested cleaning services
Prepare estimates and quotes
Schedule and manage appointments
Send appointment confirmations and reminders
Communicate scheduling changes
Provide service updates
Process and manage customer requests
Provide customer support
Follow up regarding services or estimates
Request customer feedback or reviews
Maintain customer records
Improve our website and services
Analyze website usage and performance
Prevent fraud, misuse, or security incidents
Comply with legal and regulatory obligations
Send promotional or marketing communications when appropriate consent has been provided
We only use personal information for legitimate business purposes and in accordance with applicable laws and consent requirements.
If you provide your mobile phone number and expressly consent to receive text messages from Certified Cleaning Company, we may use your number to send communications such as:
Appointment confirmations
Appointment reminders
Scheduling and rescheduling messages
Estimate and quote follow-ups
Cleaning service updates
Customer service communications
Feedback or review requests
Promotional offers or marketing messages when applicable consent has been provided
Message frequency may vary depending on your relationship and interactions with Certified Cleaning Company.
Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
You may opt out of receiving SMS messages at any time by replying STOP.
For assistance, reply HELP or contact Certified Cleaning Company using the information provided in the Contact Us section of this Privacy Policy.
Certified Cleaning Company does not sell, rent, or share mobile information or SMS consent information for third-party marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in information and consent are used solely for the purposes authorized by the individual who provided the consent.
SMS consent is specific to Certified Cleaning Company and is not transferred, sold, rented, or provided to another organization for its own marketing purposes.
We may share personal information with vendors, contractors, or service providers when reasonably necessary to operate our business and provide requested services.
These providers may assist us with functions such as:
Customer relationship management
Website hosting
Scheduling
Payment processing
Customer support
Email delivery
SMS and telecommunications services
Analytics
Information technology
Business administration
These service providers are authorized to access information only as reasonably necessary to perform services on our behalf and are expected to appropriately protect that information.
As stated above, mobile information and text messaging opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose personal information when reasonably necessary to:
Comply with applicable laws, regulations, legal processes, or government requests
Enforce our agreements and policies
Protect the rights, property, or safety of Certified Cleaning Company, our customers, or others
Detect, investigate, or prevent fraud, security incidents, or illegal activity
Respond to emergencies involving potential threats to health or safety
These disclosures do not include providing SMS opt-in data to third parties for marketing or promotional purposes.
Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance the user experience.
Cookies may be used to:
Remember preferences
Analyze website traffic
Measure website performance
Understand visitor behavior
Improve website functionality
Your browser may allow you to block, limit, or delete cookies. Disabling certain cookies may affect the functionality of portions of our website.
We may use third-party analytics or website technologies to understand how visitors interact with our website.
These technologies may collect information such as:
Device information
Browser information
IP address
Website activity
Referral information
Page views and interactions
Information collected through these technologies is used to analyze and improve our website, services, and customer experience.
Certified Cleaning Company takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of information transmitted electronically.
We may retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain customer and transaction records
Fulfill the purposes described in this Privacy Policy
Resolve disputes
Enforce agreements
Meet accounting or operational requirements
Comply with applicable legal obligations
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our data retention practices.
SMS Communications
You may opt out of SMS communications at any time by replying:
STOP
You may request assistance by replying:
HELP
Opting out of SMS marketing does not prevent Certified Cleaning Company from communicating with you through other methods when necessary to provide services you requested or respond to your inquiries.
Email Communications
You may unsubscribe from promotional email communications by following the unsubscribe instructions contained in applicable emails.
You may still receive service-related or transactional email communications when necessary to manage services you requested.
Depending on your location and applicable law, you may have rights concerning your personal information.
These may include the right to request:
Access to personal information we maintain about you
Correction of inaccurate information
Deletion of certain personal information
Information regarding how your data is used
Withdrawal of certain communication preferences
To submit a privacy-related request, contact us using the information provided below.
Certain information may need to be retained when required by law or for legitimate business purposes.
Certified Cleaning Company does not knowingly collect personal information from children under the age of 13 through our website or messaging programs.
If we become aware that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete the information.
Our website may contain links to websites or services operated by third parties.
Certified Cleaning Company is not responsible for the privacy practices, security, or content of third-party websites.
We encourage visitors to review the privacy policies of third-party websites before submitting personal information.
Certified Cleaning Company may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or legal requirements.
When changes are made, the revised Privacy Policy will be posted on this page and the "Last Updated" date will be updated.
We encourage visitors to review this Privacy Policy periodically.
Your use of our website, services, and communications may also be governed by our Terms and Conditions.
Terms and Conditions: https://certifiedcleaningco.com/terms-conditions
If you have questions regarding this Privacy Policy, your personal information, or Certified Cleaning Company's messaging practices, please contact:
Certified Cleaning Company
Website: certifiedcleaningco.com
Email: [email protected]
Phone: +1 978-404-7710
For SMS assistance, reply HELP.
To stop receiving SMS messages, reply STOP.